WORK EXPERIENCE

Michael's
Sales Associate/Replenishment Crew

​2013-2016

 

-Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

-Applied security and loss prevention training toward recognizing risks and reducing store theft

-Tracked stock using company inventory management software

-Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral

-Maintained organized, presentable merchandise to drive continuous sales

-Prepared merchandise for sales floor by pricing or tagging

-Delivered high level of assistance by locating products and checking store system for merchandise at other sites

-Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise

-Educated customers on promotions to enhance sales

-Engaged with customers to effectively build rapport and lasting relationships

 

 

Caribou Coffee
Barista

​2016

 

-Learned every menu preparation and numerous off-label drinks to meet all customer needs

-Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins

-Educated coworkers and customers about new products

-Engendered customer loyalty by remembering personal preferences and allergy information

-Trained new team members with positive reinforcement and respectful, encouraging coaching

-Created original artwork for specials board display daily

-Complied with standards for merchandising, stocking and storing product

-Prioritized drink requests while managing interruptions

-Controlled line and crowd with quick, efficient service

-Advised over 150 customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations

-Constantly expanded personal knowledge of coffee styles and varieties

 

Applebee's
Host/Server/Server Trainer

​2016-Present

 

-Worked with POS system to place orders, manage bills and handle complementary items for dissatisfied customers

-Monitored guests for intoxication and immediately reported concerns to management

-Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

-Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

-Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals

-Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies

-Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags

-Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

-Kept register accurate through correct billing, payment processing and cash management practices

-Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints

-Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers

-Checked identification to enforce age requirements for alcoholic beverages

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

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